LARGE WATER SYSTEM
2016 ANNUAL REPORT TO THE DRINKING WATER PROGRAM
FOR YEAR ENDING DECEMBER 31, 2016
[Section 116530 Health & Safety Code]

WATER SYSTEM INFORMATION
Water System No.:	CA2710004
Water System Name:	CAL AM WATER COMPANY - MONTEREY
Water System Ownership (See descriptions below):	--Pick one-- Local Government State or Federal Government Privately owned, PUC-regulated, for profit water company Privately owned, non-PUC-regulated (Community Water System) Privately owned Mutual Water Company or Association Privately owned business (non-community)
Physical location:   (address line 1, address line 2, city, zip) Note: NO P.O. Box	511 FOREST LODGE ROAD, SUITE 511 PACIFIC GROVE 93950
General Office Phone: (with area code)
Web site address:	www.amwater.com

Water System Ownership Descriptions:

• Local Government: e.g., city, county, or special district, local school district, junior colleges, county or community parks, etc.
• State or Federal Government: e.g., state or national park, BLM, USFS and COE campgrounds and recreation facilities,
  state hospitals, State universities and colleges, California Veterans Home, County or District Fairs and Expositions,
  Caltrans rest stop, military base, other state or federal facility
• Privately owned, non-PUC-regulated (Community Water System): e.g., mobile home park, apartment or condominium
• Privately owned business (non-community): e.g., church, private school, restaurant, amusement park, RV park/campground,
  motel, ranch/farm, factory, other business establishment

REPORT SUBMITTED BY:
Note: Your name and title, email address, and work phone number are disclosable report information that may be obtained through the Public Records Act.
Name:	Helen Lau
Title:	Water Quality and Envr Compliance Specialist
Work phone:	831-646-3223
Cell phone:
Email address:	helen.lau@amwater.com

COMMENTS:

1. Public Water System Contacts

Click here to learn how to Modify, Add and Delete Contacts in the table below.

IMPORTANT: Each water system must have one and only one Administrative Contact AND one and only one Financial Contact. The same person may be both the Administrative and Financial Contacts.

Please provide an email address for the Administrative Contact as most email communication, particularly email blasts, from the Division of Drinking Water will be sent to the email address of the Administrative Contact.

PHONE TYPE: Home – if you use your home or personal phone number as your business number, use the HOME phone type instead and leave the BUSINESS phone type blank.
Only the BUSINESS phone type will appear in Drinking Water Watch (https://sdwis.waterboards.ca.gov/PDWW/), which can be viewed by the public, if the General Office phone number is not provided (see Water System Information section under the Intro tab).

NAME, TITLE & ADDRESS			PHONE TYPE	PHONE NO.	EMAIL	CONTACT TYPE (pick all that apply)
JACOBSON, SUSAN			Business Home	831-646-3259	susan.jacobson@amwater.com	** Delete Contact ** Administrative	Operator
WQ SPECIALIST			Facsimile			Financial	Emergency
PO BOX 951			Mobile			Designated Operator In Charge	Water Quality
MONTEREY  CA  93942			Emergency			Owner	Legal
						Funding	Contract Operator
MAGRETTO, MIKE			Business Home	831-236-7530	mike.magretto@amwater.com	** Delete Contact ** Administrative	Operator
OPER. SUPERINTENDENT			Facsimile			Financial	Emergency
PO BOX 951			Mobile			Designated Operator In Charge	Water Quality
MONTEREY  CA  93942			Emergency			Owner	Legal
						Funding	Contract Operator
SABOLSICE, ERIC			Business Home	831-646-3291	eric.sabolsice@amwater.com	** Delete Contact ** Administrative	Operator
DIR. OF OPERATIONS			Facsimile	831-375-1367		Financial	Emergency
PO Box 951			Mobile			Designated Operator In Charge	Water Quality
MONTEREY  CA  93942			Emergency			Owner	Legal
						Funding	Contract Operator
HULBERT, ROGER			Business Home	831-646-3232	roger.hulbert@amwater.com	** Delete Contact ** Administrative	Operator
OPERATIONS MANAGER			Facsimile			Financial	Emergency
511 Forest Lodge Rd., Suite 100			Mobile	831-235-1210		Designated Operator In Charge	Water Quality
PACIFIC GROVE  CA  93950			Emergency			Owner	Legal
						Funding	Contract Operator
HOMER, ANDREW			Business Home	619-522-6384	andrew.homer@amwater.com	** Delete Contact ** Administrative	Operator
CORPORATE COUNSEL			Facsimile			Financial	Emergency
1033 B Ave #200			Mobile			Designated Operator In Charge	Water Quality
CORONADO  CA  92118			Emergency			Owner	Legal
						Funding	Contract Operator
MILLER, NINA			Business Home	831-646-3237	nina.miller@amwater.com	** Delete Contact ** Administrative	Operator
OPERATIONS MANAGER			Facsimile			Financial	Emergency
PO Box 951			Mobile	831-884-3175		Designated Operator In Charge	Water Quality
MONTEREY  CA  93942			Emergency			Owner	Legal
						Funding	Contract Operator
WANG, JACK			Business Home	831-646-3269	jack.wang@amwater.com	** Delete Contact ** Administrative	Operator
WQ & ENV. COMP. DIR.			Facsimile	831-375-4367		Financial	Emergency
511 Forest Lodge Rd. Suite 100			Mobile	831-236-8335		Designated Operator In Charge	Water Quality
PACIFIC GROVE  CA  93950			Emergency			Owner	Legal
						Funding	Contract Operator
			Business Home			** Delete Contact ** Administrative	Operator
			Facsimile			Financial	Emergency
			Mobile			Designated Operator In Charge	Water Quality
			Emergency			Owner	Legal
						Funding
Add Additional Contact						(pick all that apply)
Contract Operator
--Contact Name--			Business	(999) 999-9999	XXXXX@XXXXX.XXX XXXXX@XXXXX.XXX	Administrative	Operator
--Title--			Home	(999) 999-9999		Financial	Emergency
--Address Line 1-- --Address Line 2--			Facsimile Mobile	(999) 999-9999		Designated Operator In Charge	Water Quality
--City--  --ST--  99999			Emergency	(999) 999-9999		Owner	Legal
						Funding	Contract Operator
Add Additional Contact						(pick all that apply)
--Contact Name--			Business	(999) 999-9999	XXXXX@XXXXX.XXX XXXXX@XXXXX.XXX	Administrative	Operator
--Title--			Home	(999) 999-9999		Financial	Emergency
--Address Line 1-- --Address Line 2--			Facsimile Mobile	(999) 999-9999		Designated Operator In Charge	Water Quality
--City--  --ST--  99999			Emergency	(999) 999-9999		Owner	Legal
						Funding	Contract Operator
Add Additional Contact						(pick all that apply)
--Contact Name--			Business	(999) 999-9999	XXXXX@XXXXX.XXX XXXXX@XXXXX.XXX	Administrative	Operator
--Title--			Home	(999) 999-9999		Financial	Emergency
--Address Line 1-- --Address Line 2--			Facsimile Mobile	(999) 999-9999		Designated Operator In Charge	Water Quality
--City--  --ST--  99999			Emergency	(999) 999-9999		Owner	Legal
						Funding	Contract Operator
Add Additional Contact						(pick all that apply)
--Contact Name--			Business	(999) 999-9999	XXXXX@XXXXX.XXX XXXXX@XXXXX.XXX	Administrative	Operator
--Title--			Home	(999) 999-9999		Financial	Emergency
--Address Line 1-- --Address Line 2--			Facsimile Mobile	(999) 999-9999		Designated Operator In Charge	Water Quality
--City--  --ST--  99999			Emergency	(999) 999-9999		Owner	Legal
						Funding	Contract Operator

COMMENTS:

2. POPULATION SERVED

Permanent population or number of long-term residents*: Please follow this LINK for instructions to determine population.

96754

*Long-term resident means someone who resides within the water system service area for more than half of the year.

Method used to determine population:

--- Pick One --- Water service area matches municipal area "Persons per residential connection” population method Other

If permanent population is based on "Other" , identify the methods or sources of how it was estimated::

Using method based off 2010 Urban Water Management Plan; adjusted by residential connections (to keep in line with other state reporting)

Seasonal Maximum Population (If applicable):

Provide season :

Begin Date		End Date
MM	DD	MM	DD

List the names of communities served by the system identifying both incorporated and unincorporated areas:

Carmel-By-the-Sea, Carmel Highlands, Carmel Valley, Del Rey Oaks, Monterey, Pacific Grove, Pebble Beach, Sand City, Seaside and unincorporated Monterey county

COMMENTS:

3. NUMBER OF SERVICE CONNECTIONS(as of December 31, 2016)

A. Active Service Connections:

Total Active Potable Water Connections currently in Division of Drinking Water database:

38102

The total number of Service Connections as of December 31, 2016 must be reported as either Unmetered or Metered for each Service Connection Type as appropriate.

	Potable Water			Recycled Water
TYPE Do NOT report fire sprinkler connections and fire hydrants. These connections are not counted toward “service connections” for compliance purposes.	Unmetered	Metered	Total*	Unmetered	Metered	Total*
Single-family Residential: single family detached dwellings	0	32331	32331	0	0	0
Multi-family Residential: Apartments, condominiums, town houses, duplexes and trailer parks	0	1731	1731	0	0	0
Commercial/Institutional: Retail establishments, office buildings, laundries, schools, prisons, hospitals, dormitories, nursing homes, hotels	0	3600	3600	0	0	0
Industrial: All manufacturing	0	0	0	0	0	0
Landscape Irrigation: Parks, play fields, cemeteries, median strips, golf courses	0	4	4	0	0	0
Agricultural Irrigation: Irrigation of commercially-grown crops	0	0	0	0	0	0
Total Active Connections*	0	37666	37666	0	0	0

*Calculated field

	Potable Water			Recycled Water
TYPE	Unmetered	Metered	Total*	Unmetered	Metered	Total*
Other: Fire suppression, street cleaning, line flushing, construction meters, temporary meters	0	948	948	0	0	0

B. Number of Inactive Connections (all types) Include only service connections that have been physically disconnected (i.e., meter removed) from the water system. All other service connections should be considered as “Active.”

COMMENTS:

4. GROUNDWATER (GW) AND SURFACE WATER (SW) SOURCES

Type	Total No. Approved (by permit)	Total No. New/ Added in 2016	Total No. Inactivated in 2016	Total No. Destroyed in 2016
Active Groundwater Intakes (Wells)	20	1
Active Surface Water Intakes (Raw)	4
Active Purchased Water (GW) Connections
Active Purchased Water (SW) Connections
Standby Sources1	1
Emergency Interconnections	2
Inactive Sources2	7

Are your water sources metered?

--Pick one-- Yes No

¹If a standby source was used in 2016, provide the following information.

Name of the Standby Source used in 2016:	No. of days the Standby Source was in operation:	Were customers notified? (Y/N)	Was the Division of Drinking Water notified? (Y/N)	Describe the reason the Standby Source was used:
Santa Margarita #1		N	Y	To meet water demands; other wells were off-line; Approval to run >15 days provided by DDW if specific operating procedures met

²Inactive sources are not approved as sources of supply and must be physically disconnected or otherwise isolated so that only an intentional act
by an operator can place the source in service.

COMMENTS: Emergency Interconnections: Monterey to City of Seaside (both ways), Monterey to Ryan Ranch; Inactive: added San Carlos, Manor 2 to list in 2016; Active Well: added Eastwood Canada

5. WATER PRODUCED, PURCHASED AND SOLD

The Maximum Day is the day during 2016 with the highest total water usage. Provide the date for that day in Column B,
then complete Columns C, D and E, indicating how much of the water on that day was from each source.

Units of Measure for this table: --Pick one-- Gallons Million Gallons Acre-feet (AF) 100 cubic feet

Volumes are based on: --Pick one-- METERED VOLUMES ESTIMATED VOLUMES

A	B	C	D	E	F	G	H	I
	Potable Water						Non-potable (exclude recycled)	Recycled
	Date/ Month	Water Produced from Groundwater (Wells)	Water Produced from Surface Water2	Finished Water Purchased or Received from another PWS5	Total Amount of Potable Water3*	Water Sold to Another PWS5
Maximum Day1	07/26/2016	36	1	0	37	0.00
January		575.76	2.22	0.00	577.98	0.00	0.00	0.00
February		611.89	4.68	0.00	616.57	0.00	0.00	0.00
March		587.93	15.70	0.00	603.63	0.00	0.00	0.00
April		689.58	27.79	0.00	717.37	0.00	0.00	0.00
May		784.05	21.98	0.00	806.03	0.00	0.00	0.00
June		857.49	20.10	0.00	877.59	1.31	0.00	0.00
July		900.86	9.34	0.00	910.2	0.00	0.00	0.00
August		887.21	23.14	0.00	910.35	0.00	0.00	0.00
September		852.58	24.54	0.00	877.12	0.00	0.00	0.00
October		782.55	14.74	0.00	797.29	0.00	0.00	0.00
November		642.91	6.83	0.00	649.74	0.00	0.00	0.00
December		613.44	14.14	0.00	627.58	0.00	0.00	0.00
Annual Total*		8786.25	185.2	0	8971.45	1.31	0	0
Percent Treated4		68

PWS = Public Water System

^*Calculated field

Non-potable = water supplies, except recycled water, that do not enter the drinking water distribution system and are for non-potable uses only such as irrigation

Recycled = domestic wastewater which as a result of treatment is suitable for uses other than potable use such as irrigation or toilet flushing

¹Only report Maximum Day if it is actually measured or determined from production records. It should not be the average day demand during
the maximum month of production.

²Do not include raw water purchased; report only volume of water that was treated.

³(F) Total Amount of Potable Water = Sum of Columns (C), (D) and (E), automatically calculated. To update, click below

⁴This is the percentage of the total annual volume for Groundwater produced that was provided treatment to meet drinking water standards other than precautionary disinfection and fluoridation.

⁵If water was Purchased from or Sold to another PWS, complete the table below:

Specify whether water was Purchased or Sold	Name of PWS
Sold	California American Water- Ryan Ranch Water System (PWS ID# CA2701466)

If recycled water was supplied to your customers, complete the table below:

Specify the level of treatment (e.g., tertiary, disinfected secondary)	Name of Recycled Water supplier

COMMENTS: Please note that only whole numbers could be entered in the Max Day row. The actual values are: Column C: 36.25 AF, Column D: 0.79 AF, Column E: 0.00 AF. The total in column G, 1.31 AF, is included in the Total in Column F, which was sold to the Ryan Ranch Water System. The Ryan Ranch Water System is also owned and operated by California American Water.

6a. WATER RATES

If you have questions about completing this section of the report, please contact Kathy.Frevert@Waterboards.ca.gov or call (916) 322-5274.

Indicate the type of residential water rate structure used by your water system: --Pick one-- Flat Base Rate Uniform Usage Rate Variable Base Rate Variable usage Rate Flat Base Rate + Uniform Usage Rate Flat Base Rate + Variable Usage Rate Variable Base Rate + Variable Usage Rate Allocation Based Other Rate Structure (specify rate structure used in the Comments box) We Do Not Charge A Water Rate (specify why in the Comments box)

What is your billing frequency?	--Pick one-- monthly bi-monthly quarterly annually other
If tiered, what is the number of tiers?	--Pick one-- Not Tiered 2 3 4 5 6 7
Tier Rate Structure	Upper level of water volume for each Tier in HCF (enter N/A if not applicable)	Cost per HCF
Tier Rate Structure level 1	11.22-78.54	10.50
Tier Rate Structure level 2	11.22-78.54	10.50
Tier Rate Structure level 3	11.22-78.54	10.50
Tier Rate Structure level 4	11.22-78.54	10.50
Tier Rate Structure level 5	11.22-78.54	10.50
Tier Rate Structure level 6
Tier Rate Structure level 7
Comments:	Varies depending on allotment
Date of most recent update to the rate structure: MM/DD/YYYY	9/28/16
Describe the changes that were made in the update:	Inclusion of NOAA costs into CEBA surcharge
What is your new connection fee?	2000
Residential service connections
For each meter size below (as applicable), what fee is charged to customers for a new service connection
Size:	New Connection fee (in dollars)
3/4 inch	10.06
5/8 inch	10.06
1 inch	25.14
Comments:
Date of most recent update to the new connection fee: MM/DD/YYYY	01/01/2016

Check items included in new residential connection fees:

	Existing infrastructure buy-in (e.g., water treatment/ conveyance/sewage treatment )
	Upgrades to infrastructure (seismic retrofits, pipe replacements, etc.)
	Storm water management system
	Debt service charge
	Development of new water supplies
	Other
Comment:

Select the most common residential meter size: --Pick one-- 3/4 inch 5/8 inch 1 inch other

Complete the table below providing specific water rates applied to your customers:

Connection Type	FLAT BASE RATE (FBR)	If FBR + UUR, what is the volume allowed before UUR applies	UNIFORM USAGE RATE (UUR)	VARIABLE BASE RATE (provide range) (VBR)		VARIABLE USAGE RATE (provide range) (VUR)
	$ (Base)	HCF	$ per HCF	$ Low	$ High	$ per HCF Low	$ per HCF High
RESIDENTIAL
Single-family Residential	10.06	0	0	0.6469	9.8343	4.84	73.56
Multi-family Residential	10.06	0	0	0.6469	9.8343	4.84	73.56
Do you provide lifeline/low income subsidies?			--Pick one-- Yes No
If Yes, provide rates:	8.05	0	0	0.5175	7.8674	3.87	46.04
If yes, what percentage of residential customers receives this subsidy? (Example: X %)				0 %
NON-RESIDENTIAL
Commercial/Institutional	0	0	0	20.11	1609.20	10.03	26.63
Industrial	0	0	0	20.11	1609.20	10.03	26.63
Landscape Irrigation	0	0	13.31	20.11	1609.20	0	0
Agricultural Irrigation	0	0	13.31	20.11	1609.20	0	0
Other	0	0	0	34.22	2737.57	0	0
Do you have fire suppression surcharges?			--Pick one-- Yes No
If Yes, provide rates:	0	0	0	17.71	169.73	0	0
Do you have other surcharges?			--Pick one-- Yes No
What are the other surcharges?			1. Carmel River Mitigation; 2. Conserve; 3. Low income; 4. CEBA; 5. MPWMD; 6. Seaside Basin
If Yes, provide rates:	0.0464	0.0245	1.86	0.0957	0.0096	0.37	0

For each of the three water volumes shown below, provide what would be the monthly water bill for a single-family residential customer.
Include all fees and service charges associated with water services that this customer would pay when their household used the specified amount of water.

Amount of water delivered to customer:	Bill amount (including all charges/fees associated with the amount of water used):
a. 6 HCF	58.80 Dollars/month
b. 12 HCF	117.15 Dollars/month
c. 24 HCF	1126.51 Dollars/month

NOTE: If this is not a "Community" Water System or if individual customers do not pay a separate bill for water enter "0".
If bill amount would vary by season, use the month or time period with the highest water consumption.

HCF means “hundred cubic feet”. There are 748 gallons in 100 cubic feet.

6b. WATER DELIVERIES

Units of Measure for this table: --Pick one-- Gallons Million Gallons Acre-feet (AF) 100 cubic feet

Provide monthly metered water deliveries in the table below.

A	B	C	D	E	F	G	H	I	J
	Single-family Residential	Multi-family Residential	Commercial/ Institutional	Industrial	Landscape Irrigation	Other	Total Urban Retail1*	Agricultural	Other PWS
Check if Recycled Water is included:
January	274.7102	95.9125	198.1585	0.0000	0.0957	0.4779	569.3548	0.0000	0.0000
February	312.3592	110.9490	189.0131	0.0000	0.0863	0.6558	613.0634	0.0000	0.0000
March	328.7346	108.8545	194.3141	0.0000	1.0591	0.6709	633.6332	0.0000	0.0000
April	309.3329	102.4682	208.3733	0.0000	10.3962	0.2631	630.8337	0.0000	0.0000
May	359.6976	113.0026	240.0717	0.0000	7.7036	25.0272	745.5027	0.0000	0.0000
June	394.7055	124.0238	271.2438	0.0000	42.2992	2.6272	834.8995	0.0000	0.0000
July	427.5874	128.9949	281.8649	0.0000	12.6327	1.6431	852.723	0.0000	0.0000
August	421.4078	126.4147	283.4408	0.0000	43.9300	2.9173	878.1106	0.0000	0.0000
September	451.8388	138.2697	284.7882	0.0000	30.2358	1.4202	906.5527	0.0000	0.0000
October	431.2994	119.1320	247.6688	0.0000	10.6205	1.9222	810.6429	0.0000	0.0000
November	365.0534	111.0548	216.2012	0.0000	7.6140	2.3670	702.2904	0.0000	0.0000
December	326.4456	108.9282	200.9920	0.0000	1.4078	1.1806	638.9542	0.0000	0.0000
Total*	4403.1724	1388.0049	2816.1304	0	168.0809	41.1725	8816.5611	0	0

PWS = Public Water System

^*Calculated field

¹Total Urban Retail = Sum of Columns (B) thru (G), automatically calculated. To update, click below

6c. WATER EFFICIENCY INFORMATION

What steps have your system taken, if any, to implement SB 407 (2009) = 'Property transfers: plumbing fixtures replacement'?
Describe:

COMMENTS:

7. WATER QUALITY

ANNUAL NITRATE SAMPLING

Regulations require a minimum of annual sampling for nitrate. If any nitrate result is >= 1/2 the MCL (Maximum Contaminant Level) of 10 mg/l as nitrogen (i.e., a result of >= 5 mg/l
as nitrogen) then quarterly monitoring must be initiated.

Did your system conduct monitoring for nitrate during 2016 from each source?

--Pick one-- Yes No Not Applicable (i.e., 100% purchased water)

NOTE: If there were any sources that were not monitored because they were offline during 2016,
you must contact your local regulatory agency to avoid an enforcement action for failure to monitor.

BACTERIOLOGICAL SAMPLE SITING PLAN

The coliform monitoring regulations require that an updated sample-siting plan be submitted at least every 10 years,
and at any time the plan no longer ensures representative monitoring of the system (Section 64422 of Title 22).

Date of current bacteriological sample siting plan:

4/6/2017

DIRECT ADDITIVES

Pursuant to Section 64590, Title 22 of the California Code of Regulations, (effective January 1, 1994), all chemicals or products, including chlorine,
added directly to the drinking water as part of a treatment process must meet the ANSI/NSF Standard 60. Please complete the following table
for each chemical used by this water system. If you are not sure whether a chemical you are using meets this standard, contact the manufacturer
or distributor of the chemical.

If you do not use any direct additives, put “NONE” in each column of the first row.

Name of Chemical	Name of Manufacturer	Purpose of using chemical	Chemical is ANSI/NSF Standard 60 certified (Y/N)	Use initiated in 2016 (Y/N)
Carbon Dioxide	Praxair Distribution	pH Adjustment	Y	N
Puri-Cal (Calcite)	Columbia River Carbonates	Stabilization	Y	N
Sodium Hydroxide	Univar, Sierra	pH Adjustment	Y	N
Sodium Hypochlorite	Univar, Sierra	Disinfection	Y	N
Spectragard	Professional Water Technologies	Antiscalant	Y	N
Zinc Orthophosphate	Carus	Corrosion Control	Y	N

INDIRECT ADDITIVES

As of March 9, 2008, a water system shall not use any chemical, material, lubricant, or product in the production, treatment or distribution
of drinking water that comes in contact with the drinking water that does not have certification of meeting NSF/ANSI standard 61.

Does your water system have procedures to ensure all future equipment and materials meet this standard?

--Pick one-- Yes No

If you have any questions on the requirements related to indirect additives, you may contact your local regulatory agency.

COMMENTS: All contracts require NSF/ANSI Standard 60/61 certified product. Water treatment chemical receiving procedure is in site specific Operations Plans; operators complete Treatment Chemical Receiving Checklist for every delivery.

8. CROSS-CONNECTION CONTROL

	Total Number in System	Number Installed in 2016	Number Tested in 2016	Number Failed in 2016	Number Repaired/ Replaced
Backflow Assemblies on the Service Connections or Meter (Reduced Pressure Principle and Double Check Valve assemblies)	2206	0	1657	0	0
Backflow Assemblies On- site but not on the Service Connections or Meter (Reduced Pressure Principle and Double Check Valve assemblies)	0	0	0	0	0
Air-gap Separation	1	0

No. of Inactive Backflow Prevention Assemblies in water system in 2016 :
Date of last cross-connection control survey done on the system:
Cross Connection Control Program Coordinator
Name:			Jaime Beltran
Certification Number:			15872
Business Phone:		Email Address:	jaime.beltran@amwater.com
Certification or training received: AWWA Certification/California-Nevada Section Backflow Prevention Assembly General Tester;

Describe any cross-connection incidents that occurred during 2016:

95 Corona Wy- Customer had a grey water system without a backflow device. Water was shut off immediately, health department was contacted and we required a device be installed. Samples were also taken.

COMMENTS:

9. CONSUMER CONFIDENCE REPORT (does not apply to Transient Noncommunity water systems)

THE 2016 CCR MUST BE DISTRIBUTED TO YOUR CUSTOMERS AND A COPY SUBMITTED TO YOUR LOCAL REGULATORY AGENCY BY JULY 1, 2017. IN ADDITION, PUBLIC WATER SYSTEMS THAT ARE ALSO REGULATED BY THE CALIFORNIA PUBLIC UTILITIES COMMISSION (PUC) MUST MAIL A COPY OF THEIR CCR TO THE PUC BY JULY 1, 2017.

CERTIFICATION MUST BE SUBMITTED TO YOUR LOCAL REGULATORY AGENCY BY OCTOBER 1, 2017, STATING THAT THE 2016 CCR HAS BEEN DISTRIBUTED
TO CUSTOMERS AND THAT THE INFORMATION IS CORRECT.

The CCR guidance, CCR template, and the certification form can be obtained from the Division of Drinking Water web site
at:http://www.waterboards.ca.gov/drinking_water/certlic/drinkingwater/CCR.shtml

Indicate the date your 2016 CCR was distributed or will be distributed to your customers:

06/01/2016 mm/dd/yyyy

PUBLIC WATER SYSTEMS THAT SERVE 100,000 OR MORE PERSONS ARE REQUIRED TO POST THEIR CCR ON THE INTERNET.

If your water system serves 100,000 or more persons, indicate the date the CCR was or will be posted to the Internet:

06/01/2016

If applicable, please provide the URL link to the CCR posted on the Internet:
https://amwater.com/caaw/water-quality/water-quality-reports/monterey

COMMENTS:

10. OPERATOR CERTIFICATION

A. Please list the State certified Water Treatment Plant Operators employed by your water system that supervise and direct the operation
of your water treatment plants, beginning with the chief operator(s) .

Your Highest Treatment System Classification is: T3

If you do not have a Certified Treatment Plant Operator, put "NONE" in each column of the first row.

Treatment Operator Name (First name Last name)	Grade of Treatment Operator (1, 2, 3, 4, or 5)	Chief or Shift1 (C, S or X)	Treatment Operator Number (4 or 5 digits)	Treatment Certification Expiration Date (MM/DD/YYYY)
Robert James	3	C	11633	08/01/2017
Mike Magretto	5	X	1255	08/31/2017
Antonio Alvarez	2	S	36509	07/01/2017
Leonard Aveson	2	S	15717	06/01/2017
Sergio Bustamante	3	S	27682	10/01/2017
Robert Coppla	4	S	14839	02/01/2017
Nate McBride	4	S	29974	10/01/2017
Christopher Rudolph	2	S	37326	01/01/2019
Matthew Smith	2	S	36985	07/01/2018
Ryan Terry	2	S	33948	09/01/2019

¹Use “C” for Chief Operator and “S” for Shift Operator. If neither, put an "X". Do not leave blank.

Do your Chief and Shift Treatment Plant Operators have the minimum level required? --Pick one-- Yes No No treatment facility except precautionary disinfection Don't Know

B. Please list the State certified Water Distribution System Operators employed by your water system that supervise and direct the operation
of your distribution systems, beginning with the chief operator(s) .

Your Distribution System Classification is: D5

If you do not have a Certified Distribution System Operator, put "NONE" in each column of the first row.

Distribution Operator Name (First name Last name)	Grade of Distribution Operator (1, 2, 3, 4, or 5)	Chief or Shift1 (C, S or X)	Distribution Operator Number (4 or 5 digits)	Distribution Certification Expiration Date (MM/DD/YYYY)
Preston Jaquay	1	C	46564	04/01/2019
Mike Magretto	5	C	4552	02/01/2019
Bowen Kendrick	2	C	43619	05/01/2017
Salvador Almanza	2	S	10261	03/01/2018
Raymond Ceballo	1	S	31501	10/01/2018
Luke Curtice	2	S	9606	08/01/2018
Joshua Deese	1	S	38093	06/01/2019
Randal Draeger	3	S	9837	08/01/2018
Tino Gamboa	3	S	7356	07/01/2018
Andrew Kolonics	2	S	14940	08/01/2018
Vincent LaSala	3	S	9603	12/01/2018
Charles Lashley	1	S	28813	02/01/2017
James Martin	3	S	6709	04/01/2018
Christian Mathews	3	C	32693	07/01/2018
Jason McCarter	2	S	42903	12/01/2017
Thomas McKenzie	2	S	10262	07/01/2018
George Phillips	2	S	14947	05/01/2018
Justin Ramirez	2	S	36850	02/01/2017
Paul Rappa	3	S	4954	08/01/2018
Joseph Riso	3	S	5407	03/01/2018
Vincent Torrente	3	S	4958	08/01/2018
Mark Barber	1	S	30292	01/01/2018
Nester Dorsey	2	S	7178	08/01/2018
Ron Eldridge	2	S	4547	08/01/2018
David Fugitt	4	S	4549	04/01/2018
Michael Hosfelt	2	S	14991	05/01/2018
Arzell Johns	2	S	14992	08/01/2018
Cleotilde Moreno	2	S	29846	04/01/2018
James Nichols	4	S	4555	08/01/2018
David Russo	2	S	15548	08/01/2018

¹Use “C” for Chief Operator and “S” for Shift Operator. If neither, put an "X". Do not leave blank.

Do your Chief and Shift Distribution System Operators have the minimum level required? --Pick one-- Yes No Don't Know

COMMENTS:

11. WATER SYSTEM IMPROVEMENTS

The California Waterworks Standards (Section 64556) require an amended permit for any of the following improvements or modifications:

• Addition of a new distribution reservoir with a capacity of 100,000 gallons or more
• Modification or extension of the existing distribution system using an alternative to the requirements of the
  California Waterworks Standards (see Sections 64570 through 64578)
• Modification of the water supply by:
  • Adding a new source
  • Changing the status of an existing source (for example, active to standby) or
  • Changing or altering a source, such that the quality or quantity of water supply could be affected
• Any addition or change in treatment, including
  • Design capacity
  • Process
• Expansion of the existing service area by 20 percent or more of the number of service connections specified in your current permit.

If your water system made any improvements or modifications during 2016 for which a permit was not obtained, please describe
the improvements or modifications below.
There were no improvements or modifications during 2016 for which a permit was necessary but was not obtained.

Indicate any planned improvements or modifications for 2017.
Installing 36 inch Monterey Pipeline and associated ASR Hilby pump station

COMMENTS:

12. COMPLAINTS REPORTED (WRITTEN OR VERBAL)

Type of Complaint	No. of Complaints Reported by Customers	No. of Complaints Investigated	No. of Complaints reported to the Division of Drinking Water or Local County Staff	Brief Description of Cause and Corrective Action taken
Taste and Odor	22	22		Explained possible causes taste/odor (internal plumbing, hot water tanks (sulfur), chlorine residual, metallic Fe; advised to follow-up internally or flush as needed
Color	2	2		Investigated and explained possible causes of color and advised customers to flush as needed/distribution flushed lines as needed
Turbidity	98	98		Explained customer samples and provided feedback from breakdown of internal plumbing, carbon media from Brita filters, etc.)
Visible Organisms	2	2		Investigated customer concerns, took samples, explained water quality and results
Pressure (High or Low)	18	18		Investigated and explained possible causes such as internal plumbing or main breaks
Water Outages1	13	13		Provided information on BW advisories and updates
Illnesses (Waterborne)	4	4		Investigated customer concerns, took samples, explained water quality and results
Other (Specify)	56	56		Provided information to customers and other general water quality information (CCRs, As, Fluoride, CaCO3, hardness, main breaks etc)
Total No. of Complaints*	215	215	0

¹These are customer complaints of a water outage and not necessarily the same as the water outages reported under “System Problems” in the Distribution Section of the EARDWP.
*Calculated field

COMMENTS:

13. RECYCLED WATER USE

Do you have recycled water in your service area (provided by you or another utility)?

--Pick one-- Yes No Don't Know

Recycled Water (RW) Use Sites	Total No. of Approved Sites as of Dec. 31, 2016	No. of New Sites Approved in 2016	No. of Sites Proposed for 2017
Irrigation, Agriculture	0	0	0
Irrigation, Landscape	2	0	0
Industrial	0	0	0
Dual-plumbed (In-building)	0	0	0
Dual-plumbed (Single-family lot)	0	0	0
Cooling Towers	0	0	0
Other	0	0	0
Total*	2	0	0

Name of the recycled water coordinator:	Mike Magretto
Business Phone:	831-646-3220
Email address:	Mike.Magretto@amwater.com
How many inspections of recycled water use sites were conducted in 2016?	0
How many pressure/shutdown tests were performed in 2016?	0
Do all of your recycled water uses sites have an on-site supervisor?	--Pick one-- Yes No
How many recycled water uses sites do not have an on-site supervisor?	0

COMMENTS: The Recycled Water facilities in California American Water's Monterey Main System are Carmel Valley Ranch, which is owned and operated by California American Water and the Pebble Beach Community Services District, who receives treated wastewater from California American Water. Both Recycled Water use sites use the recycled water for landscape irrigation.

14. SYSTEM OPERATION - TREATMENT

A. GROUNDWATER TREATMENT (respond only if groundwater treatment is provided)

Groundwater Treatment Plant Name	Treatment Plant Classification	Capacity (MGD)	Type of Treatment	Date of Operations Plan	Is Operations Plan Current? (Y/N)
Begonia Iron Removal Plant	T3 Chief, T2 Shift	18	Iron & Manganese Removal	03/01/2015	Y
Luzern GAC/As Blending Site	T3 Chief, T2 Shift	0.06	H2S Removal/Arsenic Blending	03/01/2014	Y
Seaside Ozone Treatment Plant	T3 Chief, T2 Shift	4.6	Hydrogen Sulfide Removal	03/01/2015	Y

Describe any plant problems, process failures, major shutdowns, etc., which occurred in 2016 and substantially affected the plant performance AND/OR
any significant modifications or maintenance provided to the plant(s):

B. SURFACE WATER TREATMENT (respond only if surface water treatment is provided)

Surface water Treatment Plant Name	Treatment Plant Classification	Capacity (MGD)	Type of Treatment	Date of Operations Plan	Is Operations Plan Current? (Y/N)
Sand City RO Brackish Water Plant	T3 Chief, T2 Shift	0.3	Surface Water Treatment	03/01/2015	Y

Describe any plant problems, process failures, major shutdowns, etc., which occurred in 2016 and substantially affected the plant performance AND/OR
any significant modifications or maintenance provided to the plant(s):

TD = Treatment or Distribution operator at any level

NR, N/A, NA = There are no facilities subject to the Certified Treatment Plant Operator requirements

Date of current Emergency Disinfection Plan (EDP)*:	3/1/2015
*As required under Section 64660(c)(2). The EDP may be included in your water system’s Emergency Response Plan or Operations Plan. If so, provide the Name and Date of those plans below:.
Name of Document that includes the Emergency Disinfection Plan:	Sand City Reverse Osmosis Plant Operations Plan
Date of document that includes the Emergency Disinfection Plan:	3/1/2015
Date of last watershed sanitary survey report :	01/01/2013
Date planned to complete next watershed sanitary survey report*:	01/01/2018
*As required under Section 64665, each watershed sanitary survey shall be updated at least every 5 years.

COMMENTS:

15. SYSTEM OPERATION – DISTRIBUTION

A1. DEAD-END FLUSHING PROGRAM

Total No. in System	No. with Blowoffs	No. Flushed in 2016	Frequency of Flushing
1295	1295		As needed per water quality

A2. ALL FLUSHING OPERATIONS

Units of Measure for total volume reported below:	--Pick one-- Gallons Million Gallons Acre-feet (AF) 100 cubic feet
Total Volume in units of measure selected above; include all types of flushing, not just dead-end flushing: SB-555 Urban retail water suppliers: water loss management (2015-2016)	408900

B. VALVE EXERCISE PROGRAM

Size Range of Valves	Total No. in System	No. Exercised in 2016	Frequency of Valve Exercising
2"-36"	12896	1063	Once every 5 years or as needed

C. STORAGE TANK/RESERVOIR INSPECTION/CLEANING PROGRAM

(Do not include pressure tanks)

Tank name	Capacity (in million gallons, MG)	Year installed	Date of last inspection	Date of last cleaning	Date re-lined or coated
Aquajito #1	0.08	2005	4/29/15		2010
Aquaijito #2	0.12	1962	4/29/15		2013
Airways Lower	0.1	1992	7/27/16		1992
Airways Upper	0.1	1992	7/27/16		1993
Boyd Tank	0.004	1987	8/3/16
CVFP Clearwell #1	0.75	Unk	8/3/16	2015	Concrete
CVFP Clearwell #2	0.750	Unk	5/4/2015	2015	Concrete
Carmel Valley Ranch	0.337	1986	5/4/2015		1999
Carmel Views	0.165	1976			1993
Carmel Woods #1	0.050	1927	4/28/2015	2012	2012
Carmel Woods #2	0.050	1927	4/28/2015
Carmel Woods #3	0.100	2012	4/28/2015		2012
Country Club Heights	0.141	1992	5/5/2015		1992
Crest Canyon	0.100	1961	4/28/2015		1999
Crest Reservoir	0.250	1977	5/14/2015	1999	Concrete
Cypress #2	0.100	1967	4/28/2015		2012
Del Mesa	0.250	1966	4/30/2015		1994
Fairway #1	0.100	1950	5/14/2015		1994
Fairway #2	0.350	1992	5/14/2015		1993
Fairway #3	0.120	1964	5/14/2015		1999
Forest Lake #1	5.000	1979	4/28/2015		2006
Forest Lake #2	5.000	1994	4/28/2015		2006
Forest Lake #3	5.000	2008	4/28/2015		2007
High Meadows #1	0.300	1967	4/29/2015		1995
Hilby #1	1.000	1962	6/10/2015		1998
Hilby #2	1.000	1973	6/10/2015		2013
Huckleberry #2	0.800	1996			1998
Huckleberry #3	0.800	2013			2013
Los Tulares, Lower	0.065	1965	5/5/2015		2013
Los Tulares, Upper	0.135	1989	5/4/2015		1992
Mecurio	0.080	1981	4/30/2015		2006
Middle Canyon #2	0.106	1993			1993
Middle Canyon, Upper	0.075	1978	5/5/2015		1999
Mount Devon	0.100	1998	4/28/2015		2013
Ord Grove	0.400	1973	5/27/2015		2008
Pacific Meadows	0.250	1992	4/29/2015	2007	2005
Pebble Beach #1	0.050	1949	4/27/2015		1999
Pebble Beach #2	0.100	1959	4/27/2015		1999
Pebble Beach #3	0.185	1980	4/27/2015		2013
Presidio 1 (899)	0.400	1984	6/11/2015
Presidio 2 (699)	0.500	1985	6/11/2015		2012
Quail Meadows	0.312	1992	5/6/2015		1992
Ranchitos #1	0.045	1928	5/6/2015
Ranchitos #2	0.200	1979	5/6/2015		2000
Rancho Fiesta, Upper	0.070	Unk	5/4/2015
Rio Vista #1	0.238	1948	4/30/2015	2007	1999
Rio Vista #2	0.135	1972	4/30/2015	2007	1993
Rio Vista #3	0.050	1992	4/30/2015	2007	2006
Robles, Lower	0.100	1987	5/5/2015	2007	2006
Robles, Upper	0.150	1985	5/5/2015		1995
San Clemente #1	0.021	1967	Retired		1998
San Clemente #2	0.021	1967	Retired		1998
Segunda #1	1.500	1977	5/14/2015		2011
Segunda #2	2.250	2010	5/14/2015
Tierra Grande Lower	0.100	1968	5/4/2015		1989
Tierra Grande Lower	0.100	1968	5/4/2015		1989
Tierra Grande Middle	0.100	1965	5/4/2015		1989
Tierra Grande Upper	0.170	1967	5/4/2015		2000
Toyon #1, Lower	0.200	2005	4/29/2015
Toyon #1, Upper	0.350	2004	4/29/2015		1996
Viejo	0.750	1965	4/29/2015		2008
Vista Hermosa (Eddy Rd)	0.021	1968	5/6/2015		1995
Walden Lower	0.100	1961	4/27/2015		1994
Withers #3	0.350	1992	4/27/2015		2007
Withers #4	0.350	1992	4/27/2015		2007

D. SYSTEM PROBLEMS

Type of Problem	No. of Problems	No. of Problems Investigated	No. of Problems Reported to the Division of Drinking Water or Local County Staff	Brief Description of Cause and Corrective Action Taken
Service Connection Breaks/ Leaks	275			Repaired or replaced line
Main Breaks/Leaks	145			Repaired or replaced line
Water Outages	0
Boil Water Orders	2			Informed customer of BWA, provided bottled water as needed and notified customers once all tests came back with passing results
Total*	422	0	0

COMMENTS:

16. EMERGENCY PREPAREDNESS AND RESPONSE

A. EMERGENCY RESPONSE PLANS

PUBLIC WATER SYSTEMS WITH AT LEAST 3,300 OR MORE PERSONS ARE REQUIRED TO REVIEW AND REVISE THEIR EMERGENCY
RESPONSE PLAN TO ENSURE THAT THE PLANS ARE SUFFICIENT TO ADDRESS POSSIBLE DISASTER SCENARIOS.

Do you have an Emergency Response Plan (ERP) that addresses the procedures for the restoration of water service for your water system?	--Pick one-- Yes No
Date of your current Emergency Response Plan:	01/01/2017
Date ERP was last exercised with a tabletop or other activity:	09/16/2015

B. AUXILIARY POWER SUPPLY

Does your water system have backup power for:
1. Sources:	--Pick one-- All Some None Not Applicable
2. Pumping Stations:	--Pick one-- All Some None Not Applicable
3. Water Treatment Plants:	--Pick one-- All Some None Not Applicable
If your system has backup power, how many times per year is it exercised?	52
Can your system maintain system pressure either by backup power or by storage during power outages of 2 hours or less?	--Pick one-- Yes No
Is your backup power system automatic or manual start?:	--Pick one-- Automatic Manual Start Not Applicable

COMMENTS:

17. WATER CONSERVATION AND DROUGHT PREPAREDNESS

Date of your revised Drought Preparedness Plan, if any:	06/30/2016
If you experienced water shortages in 2016, please estimate the amount of shortfall in millions of gallons:
Did drought conditions cause you to activate emergency standby wells in 2016?	--Pick one-- Yes No Not Applicable (no wells)
Do you project water shortages in the current calendar year?	--Pick one-- Yes No
Did you implement NEW water conservation measures in 2016?	--Pick one-- Yes No
If you implemented NEW water conservation measures in 2016, please estimate how much water was conserved in millions of gallons:        (MG)        % reduction in demand
Do you anticipate having to go to mandatory rationing in the upcoming year?	--Pick one-- Yes No
Do you routinely monitor the static water levels in your wells?	--Pick one-- Yes No Not Applicable (no wells)
Do you routinely monitor the pumping water levels in your wells?	--Pick one-- Yes No Not Applicable (no wells)
Are these levels recovering, declining or steady?:	--Pick one-- Recovering Declining Steady Not Applicable (no wells)

Please list any other long term actions you are considering or planning:

Identify the method your water system uses to discourage excessive water use in support of SB 814 (2016) - Drought: excessive water use: urban retail water suppliers.:	(Check as applicable) Rate structure (e.g., block tiers, water budgets, or rate surcharges above base rates for excessive water use) Excessive water use ordinance, rule, or tariff condition Not implementing Not applicable: not an urban retail water supplier
COMMENTS REGARDING SB 814 :

COMMENTS: The Drought Preparedness Plan in Section 17 is the 2015 Urban Water Management Plan for California American Water (Central Division- Monterey County District) adopted 06/30/2016. Programs to reduce usage include residential and Non-residential audits, rain-sensor installation program, and a Landscape grant program.

Disclosure: Be advised that Sections 116725 and 116730 of the California Health and Safety Code
states that any person who knowingly makes any false statement on any report or document
submitted for the purposes of compliance may be liable for a civil penalty not to exceed
five thousand dollars ($5,000) for each separate violation for each day that the violation
continues. In addition, the violators may be prosecuted in criminal court and upon conviction, be
punished by a fine of not more than $25,000 for each day of the violation, or be imprisoned in county jail
not to exceed one year, or both the fine and imprisonment.